FAQ

Purchasing Badges, Refunds, Upgrades

What is MAGFest's preregistration pricing policy?

Can I buy a one day badge?

What if I am purchasing a badge for someone else?

Does MAGFest offer badge refunds?

How do I sell or transfer my badge?

I am unable to find my confirmation email. Can it be resent?

I can only purchase the initial badge at this time. Will I be able to add a supporter pack level at a later date?

I applied for vendor space in the MAGFest Marketplace. Should I purchase a back-up badge just in case my application is not approved?

Minor Policies

How much are badges for children? Do they need to be registered?

Do I have to stay with my child?

Group discount

Does MAGFest offer a group discount?

I purchased my badge through a group. Can I pick up my own badge?

My group leader has not assigned our badges. How do I pick up my badge?

How do I add more badges to my group?

How do I add a child to my group? What discounts do they get?

Badge pickup

Will my badges and kick-in items be mailed to me prior to the event?

When can I pick up/purchase a badge at the festival? What are the hours for Registration?

I require special accessibility assistance / have a medical reason that prevents me from waiting in line for my badge. Will this be accommodated?

I bought more than one badge in my name. Will multiple badges be a problem?

What do I need to bring to pick up my badge?

What if I do not have a photo ID? Can I still pick up my badge?

Can I pick up a badge for another individual?

Other Badge Information

Will the legal name that I used when purchasing my registration be printed on my badge? 

I lost my badge. What do I do?

What badge will I receive with my Supporter package?

Miscellaneous

I no longer need my hotel reservation, what should I do with it?

What are MAGFest MPoints? How can they be used?

Where can I find maps and schedules?

Is there a lost and found?

What is MAGFest's Code of Conduct?

Can I vape/use my e-cigarette in the Hotel?

Purchasing Badges, Refunds, Upgrades

What is MAGFest's preregistration pricing policy?

Preregistration price for a four-day MAGFest badge is $75 (with discounts for groups and children.) Preregistration closes January 2nd (the day before the event.)

Can I buy a one day badge?

MAGFest only sells full event badges, both online and at the door. Prices for badges purchased at the door are discounted as the event goes on so that you don't have to pay for a day that's already passed! The badge prices are below and the badge will last from the day of purchase until the end of the event.

The at-the-door prices start at $85 on Thursday, and are prorated for $80 on Friday, $60 on Saturday, and $20 on Sunday

Please note that since we may sell out, we cannot guarantee the availability of badges at the door. The only way to guarantee yourself a badges is to purchase one during pre-registration, online before the event starts. If we do not sell out during preregistration then badges will be sold at both the door and online (until we have reached capacity.)

What if I am purchasing a badge for someone else?

If you purchase a badge on someone else's behalf, you are responsible for making sure they reimburse you. Once a badge is created and purchased through the preregistration page it belongs to the person whose name is on the badge. They will be the only ones we will be able to assist with accessing that badge's information, either for badge updates or transfers.

Note: Group leaders will still be able to view all the badges in their group via the group management link.

Does MAGFest offer badge refunds?

MAGFest's standard policy is that badges are non-refundable, however you may resell it for the price you paid or less (see the below FAQ). The exception to the non-refundable policy is hotel early-birds (registered by Sept 3, 11:59PM.)

Early-bird hotel eligible MAGFest pre-registrations may be refunded if the registrant has not booked a hotel room. Refunds may be requested via the registration details link in your pre-registration confirmation e-mail. Requests will be made available after hotel room booking opens, and must be submitted by Sept 30, 2018. Group registrations are not eligible for refunds. Hotel reservations for a refunded badge are subject to cancellation.

How do I sell or transfer my badge?

To transfer your registration to another person: Open your confirmation email and send them the personalized link referenced in the last paragraph. Please note: You may resell your registration for no more than the exact price you paid for it.

Warning: Once your badge has been transferred, you will lose all access to the badge and it cannot be transferred back to you or refunded. Additionally, if you purchased an upgrade tier with your badge that will also be transferred when your badge is transferred.

I am unable to find my confirmation email. Can it be resent?

Please visit our registration confirmation page and enter the email you registered with to check if you are preregistered. If you do not receive a confirmation email, please contact us at regsupport@magfest.org.

I can only purchase the initial badge at this time. Will I be able to add a supporter pack level at a later date?

Sure! If you look at your registration confirmation email you will find a personalized link that will allow you to edit your details and make any upgrade purchases. Please note that you'll have to pay for the upgrade level when you select it. You will no longer be able to add a supporter swag pack after October 31st.

I applied for vendor space in the MAGFest Marketplace. Should I purchase a back-up badge just in case my application is not approved?

There's no need! If your marketplace application is not approved you are still guaranteed to be able to purchase a badge at the same standard attendee price as when you applied. More info about our vendor application process can be found on our vendor info page.

Minor Policies

How much are badges for children? Do they need to be registered?

Each attendee, including children, needs to be registered and have a badge. Children 6 through 12 get 50% off the current badge price (rounded down to the nearest dollar.) Children 5 and under are free. Be sure to select the ‘12 and Under’ button when you preregister to get the discount. If your child is 5 or under the system will mark the badge as free prior to the order being finalized.

Do I have to stay with my child?

All attendees under 18 will need to provide a signed parental consent form upon picking up their badge, which must be notarized if they are not accompanied by their legal guardian. If one was not completed prior to the badge being picked up then the guardian must sign the parental consent form at Registration.

All children 12 and under will need to be accompanied by an adult with a paid badge.

Group discount

Does MAGFest offer a group discount?

Yes! During pre-registration, groups of 8 or more can buy badges at a $10 discount off whatever the current standard badge price is. A group leader purchases the group registration. After payment the leader will receive a group management link which can be used to fill in the information about the group's members.

Please see the FAQ below about badges for children aged 12 and under not being able to be purchased with groups.

I purchased my badge through a group. Can I pick up my own badge?

Please ensure that your group leader has assigned all the badges for their group prior to coming to the event. If they have assigned you a badge then you can pick it up like a normal attendee.

My group leader has not assigned our badges. How do I pick up my badge?

Your group leader must be present to confirm that you can claim one of the badges in the group. If your badge has not been assigned and your group leader is not with you when you attempt to pick up your badge, you will be instructed to return with your group leader.

How do I add more badges to my group?

In your ‘MAGFest group payment received’ email there is a link to your group management page. You can find a button at the bottom of that page to add more badges. Please note that while group leaders can add any number of badges to their group within 24 hours of purchasing the group, after 24 hours have passed badges can only be added in increments of five or more at a time. You will be asked to make payment for the extra badges at the time of addition.

How do I add a child to my group? What discounts do they get?

Badges for children aged 6 to 12 cost 50% of the full price (rounded down to the nearest dollar,) while ages 5 and under are free. The discounted badge must be purchased separately from your group.

Once purchased, if you would like to add this badge to your group, send an email to regsupport@magfest.org with the group name, child's name, and child's birthday and we will move them into your group. Please note that these badges do not count towards the 8 person group minimum.

Badge pickup

Will my badges and kick-in items be mailed to me prior to the event?

Badges and kick-in items are not mailed out before the event. Your badge will be available for pickup at Registration when you arrive at MAGFest and your kick-in items will be available for pickup at the Merchandise area.

When can I pick up/purchase a badge at the festival? What are the hours for Registration?

MAGFest is a 24 hour festival. Once Registration opens on Thursday morning, usually at 10:00 AM, it will stay open until Sunday afternoon. Your badge may be picked up in Expo Hall E or purchased at any time during that period. Please check the schedule to confirm this year's opening and closing times.

We encourage attendees to purchase their badge online prior to coming to Registration. Online badge sales stays open throughout the festival (until we have reached capacity.)

I require special accessibility assistance / have a medical reason that prevents me from waiting in line for my badge. Will this be accommodated?

Yes! Just let one of the line wranglers or security people know and they will escort you to the VIP line.

I bought more than one badge in my name. Will multiple badges be a problem?

Yes. MAGFest has a one badge per person policy so you will only be able to pick up one badge for yourself. If you are buying a badge for another individual we ask that you put that individual's information into the registration form. This will for allow a faster pickup process in the preregistration line, as otherwise we will have to reassign your extra badges before they can be handed out. You may also use the personalized link in your ‘MAGFest payment received’ email to change the name on the badge by transferring the badge and just changing the name.

If you are buying the badge as a surprise we still ask that you use the individual's information when purchasing the badge, but make sure to use your email address so they don't get the confirmation email.

What do I need to bring to pick up my badge?

Anyone picking up a badge needs a government issued photo ID that matches both the name of the badge being picked up and your date of birth. Please ensure that you enter your legal name as shown on your ID in the Name on ID field when you preregister for your badge. If you used another name, email regsupport@magfest.org or use the personalized link in your confirmation email to transfer your badge to your corrected name.

On rare occasions we will accept a photo ID without a date of birth such as a high school or college ID. Please note, we do reserve the right to refuse these IDs and anyone using a high school photo ID will also need to bring a signed parental consent form, which must be notarized if they are not accompanied by a legal guardian regardless of age.

What if I do not have a photo ID? Can I still pick up my badge?

We understand that people under 18 often do not have a government issued photo ID so a signed parental consent form, which must be notarized if they are not accompanied by a legal guardian, will suffice for minors. For all other cases please notify us ahead of time at regsupport@magfest.org to make arrangements – this makes it much easier for us to accommodate you. If you do not make arrangements with us beforehand and do not have a photo ID then we will do our best but cannot guarantee that you will be able to pick up your badge.

Can I pick up a badge for another individual?

NO. Each badge must be picked up by the specific individual whose name the badge is under and they must have a government issued photo ID to claim it. You may not bring their photo ID to pick up the badge. Legal guardians may hold the badge for their child, but we ask that the child be present when the badge is received.

Other Badge Information

Will the legal name that I used when purchasing my registration be printed on my badge? 

We understand that some would prefer their name not be printed on their badge; Not to fear! Names are not printed on badges. When you receive your badge you'll have the opportunity to write whatever you'd like on it.

Please note: If you are purchasing a supporter package, you may have the option to specify a name if any swag is personalized. If you do not complete that step before the kick-in level deadline has passed then your name will be printed on the personalized swag item.

I lost my badge. What do I do?

Unfortunately, you will need to buy a new badge at the current price. If you find your initial badge later, bring both to Registration during the event and we will note that you need a refund for your second badge. Although we make every effort to process your refund at the event, it may take up to two weeks after the event to get to. If you have not received your refund by that time then please email regsupport@magfest.org with your details.

What badge will I receive with my Supporter package?

All individuals that purchase a supporter package will be given an attendee badge. Never fear, supporters will receive a personalized swag pack with the rest of their merch. All supporter swag can be picked up at our Merchandise booth after you pick up your badge.

Miscellaneous

I no longer need my hotel reservation, what should I do with it?

The sale of the right to a reservation is not permitted. Cancel your reservation through Experient if it is before the cut-off date where they give the data to the hotels. Call the hotel to cancel if Experient has already passed along the data. Make sure to be aware of any cancellation policies!

What are MAGFest MPoints? How can they be used?

MPoints are MAGFest currency that work like real money at the fest. Attendees can earn them through participation in contests and tournaments or through other events. They come in denominations of 1, 5, 10, and 20 points. Attendees can use MPoints like cash at the autograph tables, charity events, the Marketplace, the MAGFest Merchandise Booth, and Rock Island. (They cannot be used at Registration.) MPoints are not convertible to cash by attendees.

MPoints earned at one MAGFest can be saved and converted to the MPoints of the subsequent MAGFest by visiting the Merchandise Booth but they expire if not redeemed or converted the year immediately following. As an example: MPoints that were earned at MAGFest 2017 can be converted to the MAGFest 2018 version of MPoints, otherwise they lose their value, so they would not be able to be converted at the MAGFest 2019 event. They still make great collectibles though!

Where can I find maps and schedules?

Use the Guidebook app or website to view all scheduled activities during the weekend (and also view event maps.)

Is there a LOST AND FOUND?

All found items can be dropped off at Security (located at Camelia 2 in the Gaylord National) during Super MAGFest 2019. To report either a lost or found item during the event you may also call 1-833-FEST-SEC (1-883-337-8732).

If you’ve lost an item then please visit/call Security during the event. After the event, please contact lostandfound@magfest.org.

What is MAGFest's Code of Conduct?

MAGFest's code of conduct can be found here.

Can I Vape/use my e-cigarette in the Hotel?

NO. Vaping and use of e-cigs inside is against hotel policy. We have heard every reason why this shouldn't be so but it is still against hotel policy. Don't do it.