FAQ

Purchasing Badges, Refunds, Upgrades
Minor Policies
Group Badges
Badge Pickup
Other Badge Information
Miscellaneous

What is MAGFest's preregistration pricing policy?

Preregistration prices for MAGFest start at $59 (with discounts for groups and children), and gradually increase as the event gets closer or as the number of badges sold increases past a certain number. Price point changes will occur at either the end of the month, or when we have sold out of the number of badges available for that particular price point, whichever comes first. The maximum price is the same as our at-the-door price: $85. The availability/date price point change triggers are paired together, so the price will not automatically increase at the end of the month if it had recently already done so. Register as early as you can to take advantage of early-bird pricing!

Can I buy a one day badge?

MAGFest only sells full 4-day badges, both online and at the door. Prices for badges purchased at the door are discounted as the event goes on, so you don't have to pay for a day that's already passed! Pricing of one day badges are:

Day of purchase Badge Price
Thursday, January 4th $85
Friday, January 5th $70
Saturday, January 6th $55
Sunday, January 7th $20

Please note that since we may sell out, we cannot guarantee the availability of badges at the door. The only way to guarantee yourself a badges is to purchase one during pre-registration, online before the event starts. If we do not sell out during preregistration, badges will be sold at both the door and online until we have reached capacity.

I am no longer able to attend MAGFest. Can I get a refund?

MAGFest has a no-refund policy for all registrations, but if you can't make it for any reason, we allow and encourage you to resell your registration for no more than the exact price you paid for it. There is a link in your purchase confirmation email that you can use to update or transfer the badge.

How do I sell or transfer my badge?

To transfer your registration to another person, open your confirmation email and send them the personalized link referenced in the last paragraph. Please note: You may resell your registration for no more than the exact price you paid for it.

Warning: Once your badge has been transferred, you will lose all access to the badge and it cannot be transferred back to you or refunded. Additionally, if you purchased an upgrade tier with your badge that will also be transferred when your badge is transferred.

I am unable to find my preregistration email. Can it be resent?

Please visit our registration confirmation page and enter the email you registered with to check if you are preregistered. If you do not receive a confirmation email, please contact us at regsupport@magfest.org.

I can only purchase the initial badge at this time. Will I be able to add a kick-in level at a later date?

Sure! If you look at your registration confirmation email you will find a personalized link that will allow you to edit your details and make any kick-in purchases. Please note, you'll have to pay for the kick-in level when you select it.

I applied for vendor space in the MAGFest Marketplace. Should I purchase a back-up badge just in case my application is not approved?

While there is no prohibition on purchasing a MAGFest badge while your application is being reviewed or you are on the waitlist, it is in your best interest to wait until you hear back. If your marketplace application is not approved you are still guaranteed to be able to purchase a badge at the price the badges were selling for when you applied, instead of the current badge price - even if we sell out of badges. More info about our vendor application process can be found on our vendor info page.

How much are badges for children? Do they need to be registered?

Every attendee, including children, needs to be registered and have a badge. Children 6 through 12 get 50% off the current badge price. Children 5 and under are free. Be sure to select the 12 and Under button when you preregister to get the discount. If your child is 5 or under the system will mark the badge as free prior to the order being finalized.

Do I have to stay with my child?

All attendees under 18 will need to provide a signed parental consent form upon picking up their badge, which must be notarized if they are not accompanied by their legal guardian. If one was not completed prior to the badge being picked up, the guardian must sign the parental consent form at Registration.

All children 12 and under will need to be accompanied by an adult with a paid badge.

Does MAGFest offer a group discount?

Yes! During pre-registration, groups of 8 or more can buy badges at a $10 discount off whatever the current standard badge price is. A group leader purchases the group registration, and after payment, the leader will receive a group management link, which can be used to fill in the information about the group's members.

Please see the FAQ below regarding children aged 12 and under and groups.

I purchased my badge through a group. Can I pick up my own badge?

Please ensure that your group leader has assigned all the badges for their group prior to coming to the event. If they have assigned you a badge then you can pick it up like a normal attendee.

My group leader has not assigned our badges. How do I pick up my badge?

Your group leader must be present to confirm that you can claim one of the badges in the group. If your badge has not been assigned and your group leader is not with you when you attempt to pick up your badge, you will be instructed to return with your group leader.

How do I add more badges to my group?

In your MAGFest group payment received email there is a link to your group management page. You can find a button at the bottom of that page to add more badges. Please note, group leaders can add any number of badges to their group within 24 hours of purchasing the group. After 24 hours has passed you can only add five or more badges. You will be asked to make payment for the extra badges at that time of addition.

How do I add a child to my group? What discounts do they get?

Badges for children aged 6 to 12 cost 50% of the full price (rounded down to the nearest dollar), while ages 5 and under are free. To ensure maximum savings, please purchase the discounted badge separately from your group if you are able.

Once purchased, if you would like to add this badge to your group, send an email to regsupport@magfest.org with the group name, child's name, and child's birthday and we will move them into your group. Please note, these badges do not count towards the 8 person group minimum.

Will my badges and kick-in items be mailed to me prior to the event?

Badges and kick-in items are not mailed out before the event. Your badge will be available for pickup at the Registration desk when you arrive at MAGFest and your kick-in items will be available for pickup at the Merchandise area.

When can I pick up/purchase a badge at the festival? What are the hours for Registration?

MAGFest is a 24 hour festival. Once registration opens on Thursday morning, usually at 10:00 AM, it will stay open until Sunday afternoon. Your badge may be picked up or purchased at any time during that period. Please check the schedule to confirm this year's opening and closing times.

We encourage attendees to purchase their badge online prior to picking up their badge. Online badge sales stay open throughout the festival, until we have reached capacity.

I require special assistance / have a medical reason that prevents me from waiting in line for my badge. Will this be accommodated?

Yes! Just let one of the line wranglers or security people know and they will escort you to the VIP line.

I bought more than one badge in my name. Will this present a problem when picking up my badges?

Yes. MAGFest has a one badge per person policy so you will only be able to pick up one badge for yourself. If you are buying a badge for another individual, we ask that you put that individual's information into the registration form. This will for allow a faster pickup process in the preregistration line, as otherwise we will have to reassign your extra badges before they can be handed out. You may also use the personalized link in your MAGFest payment received email to change the name on the badge by transferring the badge and just changing the name.

If you are buying the badge as a surprise, we still ask that you use the individual's information when purchasing the badge, but make sure to use your email address so they don't get the confirmation email.

What do I need to bring to pick up my badge?

Anyone picking up a badge needs a government issued photo ID that matches the name of the badge being picked up and your date of birth. Please ensure that you enter your legal name as shown on your ID in the Name on ID field when you preregister for your badge. If you used another name, email regsupport@magfest.org or use the personalized link in your confirmation email to transfer your badge to your corrected name.

On rare occasions we will accept a photo ID without a date of birth such as a high school or college ID. Please note, we do reserve the right to refuse these IDs and anyone using a high school photo ID will also need to bring a signed parental consent form, which must be notarized if they are not accompanied by a legal guardian regardless of age.

What if I do not have a photo ID? Can I still pick up my badge?

We understand that people under 18 often do not have an official photo ID, so a signed parental consent form, which must be notarized if they are not accompanied by a legal guardian, will suffice for minors. For all other cases, please notify us ahead of time at regsupport@magfest.org to make arrangements – this makes it much easier for us to accommodate you. If you do not make arrangements with us beforehand and do not have a photo ID, we will do our best but cannot guarantee that you will be able to pick up your badge.

Can I pick up a badge for another individual?

NO. Each badge must be picked up by the specific individual whose name the badge is under and they must have a government issued photo ID to claim it. You may not bring their photo ID to pick up the badge. Legal guardians may hold the badge for their child, but we ask that the child be present when the badge is received.

Will the legal name that I used when purchasing my registration be printed on my badge?

We understand that some would prefer their name not be printed on their badge. Not to fear, names are not printed on badges. When you receive your badge you'll have the opportunity to write whatever you'd like on it.

I lost my badge. What do I do?

Unfortunately, you will need to buy a new badge at the current price. If you find your initial badge later, bring both to Registration and we will note that you need a refund for your second badge. Although we make every effort to process your refund at the event, it may take up to two weeks after the event to process. If you have not received your refund by that time, please email regsupport@magfest.org with your details.

What badge will I receive with my Supporter package?

All individuals that purchase a supporter package will be given an attendee badge. Never fear, supporters will receive a personalized swag item with the rest of their merch. All supporter swag can be picked up at our Merchandise booth after you pick up your badge.

I no longer need my hotel reservation, what should I do with it?

If your room is in a MAGFest room block, please call the hotel to cancel your reservation. The sale of the right to a reservation is not permitted.

What are MAGFest MPoints? How can they be used?

MPoints are MAGFest currency that work like real money at the fest. Attendees can earn them through participation in contests and tournaments or through other events. They come in denominations of 1, 5, 10, and 20 points. Attendees can use MPoints like cash at the autograph tables, charity events, the Marketplace, the MAGFest Merchandise Booth, and Rock Island. (They cannot be used at Registration.) MPoints are not convertible to cash.

MPoints earned at one MAGFest can be saved and converted to the MPoints of the subsequent MAGFest by visiting the Merchandise Booth. Otherwise, they expire after one year. So MPoints that were earned at MAGFest 2017 can be converted to the MAGFest 2018 version of MPoints. Otherwise, they lose their value, so they would not be able to be converted at the MAGFest 2019 event. But they make great collectibles.

Where can I find maps and schedules?

Use the Guidebook app or website to view all scheduled activities during the weekend, and also view event maps.

What is MAGFest's Code of Conduct?

MAGFest's code of conduct can be found here.

Can I Vape/use my e-cigarette in the Hotel?

No. Vaping and use of e-cigs inside is against hotel policy. We have heard every reason why this shouldn't be so, but it is still against hotel policy. Don't do it.